Thank You for Selecting Heller & Reid for Your Floral Preservation (Rev. 01/08)

Terms & Conditions: BY PLACING YOUR ORDER/RESERVATION DEPOSIT YOU HAVE ACCEPTED THE FOLLOWING TERMS & CONDITIONS.
Placement of a reservation or order is your consent to allow Heller & Reid to create your floral preservation using their best judgment and discretion based on your display selection and any written direction provided by you. Floral preservation is custom work and subject to creative decisions made at the design stage. You have given us permission to make these decisions on your behalf. Once your preservation is complete any changes or alterations requested by you may create additional charges for labor, materials, and shipping. You understand that major changes may not be possible without damage to flowers and possible replacement flower cost.

1. Custom Work
The quality, age and condition of your flowers will affect the quality of your preserved flowers. Some color change is natural (see the website for details). Heller & Reid does not assume liability for any damages to flowers prior to their arrival at our Design Center or damage due to preservation equipment failure or conditions beyond our control. All flowers accepted and preserved by Heller & Reid become our property until all charges associated with preservation are paid in full.Most bouquets or arrangements will have some damaged flowers by the time they are received. You agree that Heller & Reid can use its best judgment as to which or how many flowers need replacement and that you will pay reasonable charges (no more than $35.00 without your approval) to cover replacement. Certain flowers, such as stephanotis, will almost always require replacement. In the event that a filler flower or greenery does not preserve well, Heller & Reid will replace it with a like product, either preserved or artificial. It is the customer's responsibility to confirm that the display ordered is correct, including the style, color and size. Changes to display choices can result in additional charges. It is the customer’s responsibility to make sure that the display that they have selected will accommodate the size of their bouquet. If a smaller display is selected Heller & Reid will downsize the bouquet as needed. Heller & Reid customer service staff will be happy to help customers and answer questions but it is the final responsibility of the customer to understand all terms & conditions related to their order as outlined here and on our website.

2. Payment/Timetable
Reservation deposits are not refundable for any reason. Your final display decision must be made no later than three weeks following the wedding and the balanced paid in full unless a payment plan is selected. A late fee of $25.00 will be charged on final orders/payments made after this time. n addition a $25.00 late fee will be charged monthly until paid. While we will make every effort to contact the client, it is the client's responsibility to make this payment, with or without notice. If a display decision/payment is not made nor a payment plan established Heller & Reid reserves the right to depose of the flowers with out notice after three months. Returned checks for payments of any kind will be charged a fee of $25.00. Preservation will be completed 18-20 weeks after the wedding date in most cases. Heller & Reid retains the right to extend this timetable if required. When possible the client will be given notice of delays. If preservation needs to be completed by a specific date, sooner that the normal 16-18 weeks, please alert Heller & Reid to the timetable in advance. Rush charges maybe required to meet this timetable and if required will be approved by the Client.

3. Payment Plans
Payment plans must be established on the same three-week time frame per the above. A payment plan setup fee will be charged and is payable with the first payment. A Late fee of $5.00 per day will be billed to your account on payments that are made past the due date. More than two late payments will require the remaining balance be paid in full, at once. Design work is not completed on payment plans until the total cost is paid in full. Once paid it will be completed per a new schedule and may take 8 to 12 weeks or more.

4. Delivery/Shipment of Completed Preservation
Once the preservation is complete it will be shipped (if shipping has been contracted for) by UPS ground to the address provided by the customer. The shipping charge includes labor & the cost of shipping materials. If shipping damage occurs the customer must contact us within 5 days of receipt. We will advise them of the next steps required. It is the customer's responsibility to advise the company of address and phone number changes in written form, by mail. Re-shipments will be charged to the customer. The company assumes no liability for displays/preservation shipped by the customer. If requested, Heller & Reid will hold the completed preservation at the Design Center for customer pickup. The customer will be provided notice by phone. Heller & Reid will store the completed preservation for up to four weeks at no charge. After this time a storage fee of $5.00 per day will be charged. Completed preservation not picked three months after the customer has been provided with notice will be considered abandoned and becomes the property of Heller & Reid.

5. We want all our customers to love and cherish their preserved flowers.
n the rare event that you are not happy we will do everything that we can to correct any concerns within the guides lines provided here. You must contact us within 10 days and provide details. We will provide instructions or options to solve your concerns and any costs to do so. The creation of your final display and flower preservation is a creative process and open to many interpretations and conditions. Per the above, once your preservation is completed any changes or alterations requested by you may create additional charges for labor, materials, and shipping. You will be responsible for these additional costs. All sales are final and no returns or refunds are provided for any reason. The long-term condition of your preserved flowers is dependent on factors beyond our control. Heller & Reid is not responsible for and cannot repair flowers that have been infected by insects. The laws of Texas will govern this agreement and any dispute must be settled in Dallas County.